Shipping & Returns

Package shipping

As a general rule, packages are sent within 24-48 hours after receipt of payment, through MRW with tracking number and delivery without signature. Whatever form of shipping you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The boxes are adapted to the dimensions of the product and your items will be well protected.

Returns

Generally we do not offer return service except for error in the demonstrable packaging or defective product. We always perform an internal audit before saving the item purchased by the customer in the corresponding package. In such a case, the conditions would be agreed at the time of the claim.

For other cases, the customer will be responsible for making the shipment as well as taking care of the expenses derived from it.